SHIPPING
1. I try to keep prices to a minimum. Unfortunately Usps continues to perform badly so I’m only offering dry goods and plants through them. UPS has been pretty reliable and 2nd day air is fairly affordable to most areas. I will no longer be offering a DOA policy using anything but 2nd day or next day air. I will still ship using UPS 3 day but you assume all risk involved. I will not ship if temps are below 55 or over 90 on either end unless overnight is used.
2. I recycle everything possible. That means you might get your order in an Amazon box with not-so-neat styrofoam I cut myself from other packing materials. I haven’t had any issues with mortality doing things this way, and it keeps stuff out of the landfill. It just doesn’t look as “pretty” as folks that use nice 8x8x6 boxes.
3. DOAs must be photographed (videos preferred) in containers within an hour of delivery for reimbursement or replacement. If a package was sitting on your porch in the sun for 4 hours I can’t be held responsible for your order being cooked. Neither can I be held responsible for shipping delays beyond 24 hours.
4. All reimbursements or replacements will NOT include shipping fees. If you choose to replace the items you will need to pay shipping again.
5. Heat or cold packs are included at my discretion.
6. When shipping isopods, an additional 2-3 will be added in case of DOA.
7. I have a chronic illness that can flare without warning. This may rarely affect my ability to get orders out during a particular week but i am usually able to get them out the following week. I will notify you if I need to move your shipment date. Full refund is available if you cannot wait or have flexibility. Thank you for your understanding.
